ITIL Is Not Just For IT Businesses

ITIL is a framework that provides a set of best practices to help you manage your IT services. In today’s day and age of e-commerce, SaaS and mobile driven consumption of products and services, you cannot avoid relying on IT …

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ITIL Is Not Just For IT Businesses

What Is A Service?

Within the ITIL paradigm services are broken into two categories: Customer-facing services or Supporting services.  At DiOss Technologies we can help you define, manage and optimize all your business and technical services that can either be Customer-facing services or Supporting …

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What Is A Service?

How ITIL Can Save Money For Your Business

Many Fortune 500 companies, including SMEs & SMBs, have an impression that ITIL is too complex & expensive to implement and to align with their business. At DiOss Technologies we are changing just that – now!  ITIL provides you with …

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How ITIL Can Save Money For Your Business
Through focused service strategy sessions we guide our customers to account for business drivers when enabling a new service.
We utilize a proprietary tried and tested framework that creates the required ground work and lays out a roadmap for defining and transiting a new IT service.
With a structured helpdesk transformation methodology we ensure that our customers are able to clearly outline their customer and technical support triage and escalation flows and are geared to truly fulfilling their end-to-end service levels.
Continual Service Improvement is the cornerstone of the ITIL framework. We leverage on this to establish a service performance improvement and measurement structure for our customers.