SnOMan helps enterprises in developing, implementing and managing their services by guiding them through the five fundamental stages of an ITIL service’s life-cycle (Strategy, Design, Transition, Operations and Continual Improvement).

SnOMan also applies methodologies solicited from established industry best practices including Six Sigma and Capability Maturity Model Integrated (CMMI) to offer effective definition of service delivery processes and operations and their continual optimization.

In addition SnOMan provides a reporting mechanism and a tractability framework for operations management and executive updates that is based on identified Key Performance Indicators (KPIs), objectives and metrics that are tracked using structured Balanced Scorecards (BSCs).

SnOMan simplifies the daunting tasks of defining and maintaining complex Service Design Packages and provides ease of implementing ITSM principles to enterprises by being modular and tailoring to their needs.

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