Helpdesk Transformation

Helpdesk Transformation

With a structured helpdesk transformation methodology we ensure that our customers are able to clearly outline their customer and technical support triage and escalation flows and are geared to truly fulfilling their end-to-end service levels. Through identifying clear delineations between Event Management, Incident Management, Request Fulfillment and Problem Management we create a tiered helpdesk structure for our customers. Through integrating the right ITSM tools and customer engagement processes we help our customers define and manage their Customer Management Lifecycle and transition their helpdesk into a proper customer management service.

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